Last Updated: 1st January, 2025
Welcome to Sprocket Technology.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, use our services, or interact with any of our digital platforms.
By accessing our website or using any Sprocket Technology services, you agree to the practices described in this Privacy Policy.
🔒 1. Who We Are
Sprocket Technology is a technology solutions company offering:
- Software development
- Website & mobile app development
- Cloud solutions
- Cybersecurity services
- IT support & maintenance
- Digital transformation services
This Privacy Policy applies to all products, services, websites, and tools operated by Sprocket Technology.
📥 2. Information We Collect
We collect information in the following categories:
A. Information You Provide to Us Directly
This includes:
- Full name
- Email address
- Phone number
- Company name & job role
- Billing & payment information
- Project details & requirements
- Support inquiries or messages
B. Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- Cookies & browsing data
This data helps us improve site performance and user experience.
C. Information From Third Parties
We may receive information from:
- Payment gateways
- Advertising partners
- Analytics platforms (e.g., Google Analytics)
- Social media platforms (if you interact with our ads or pages)
🎯 3. How We Use Your Information
We use collected data to:
A. Provide & Improve Our Services
- Process service requests
- Deliver project updates
- Improve website experience
- Enhance product features
B. Communicate With You
- Respond to inquiries
- Send quotations
- Provide customer support
- Send updates and marketing messages (you may opt-out anytime)
C. Security & Protection
- Detect fraudulent activity
- Prevent unauthorized access
- Maintain platform integrity
D. Marketing & Analytics
- Analyze website performance
- Run targeted advertisements
- Improve our content and service offerings
We never sell your personal information.
🛡️ 4. How We Protect Your Information
We use industry-leading security measures including:
- SSL encryption
- Firewall protection
- Secure cloud storage
- User access controls
- Regular security audits
- Encrypted backups
Despite these measures, no digital system is 100% secure. If a breach occurs, we will notify affected users promptly.
🤝 5. Sharing Your Information
We may share your information only with:
A. Trusted Service Providers
Such as:
- Payment processors
- Cloud hosting providers
- Email automation tools
- Marketing partners
- Analytics tools
These partners must comply with strict confidentiality agreements.
B. Legal Requirements
We may disclose information if required by law, regulation, or court order.
C. Business Transfers
If Sprocket Technology undergoes a:
- merger
- acquisition
- restructuring
your data may be transferred to the new entity.
We do not sell or rent your personal information under any circumstances.
🍪 6. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Store user preferences
- Analyze traffic patterns
- Deliver personalized ads
Types of cookies:
- Essential cookies – Required for basic site functions
- Analytics cookies – Help us understand how visitors use our site
- Marketing cookies – Used for advertising and retargeting
You can modify cookie settings in your browser at any time.
🌍 7. International Data Transfers
Because we serve clients globally, your information may be transferred to servers in other countries.
We ensure all transfers comply with international data protection laws.
👧👦 8. Children’s Privacy
Sprocket Technology does not knowingly collect data from individuals under 13 years old.
If we become aware of such data, we will delete it immediately.
⚙️ 9. Your Data Rights
Depending on your country or region, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Opt-out of marketing emails
- Request data portability
- Restrict data processing
- Withdraw consent at any time
To exercise your rights, contact us at:
📧 [Insert company email]
🚫 10. Data Retention
We keep your information only for as long as necessary to:
- Fulfill service requirements
- Meet legal obligations
- Resolve disputes
- Complete business operations
When no longer needed, your data is securely deleted.
🔗 11. Links to External Websites
Our website may contain links to third-party sites.
We are not responsible for the privacy practices of external websites.
📝 12. Changes to This Privacy Policy
We may update this policy as needed.
Any changes will be posted with an updated “Last Updated” date.
We encourage you to review it regularly.
📮 13. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, contact us:
📧 support@sprockettechnology.com
📞 +233 598 617 148
🌐 www.sprocket-technology.com
📍 Accra, Ghana