Last Updated: 1st January, 2025

Welcome to Sprocket Technology. These Terms of Use (“User Agreement”) govern your access and use of:

🌐 www.sprocket-technology.com
📱 Our apps, software, platforms, and digital tools
🧩 Any products, services, or content we provide

By accessing or using our website or services, you agree to be bound by this User Agreement.
If you do not agree, do not use our website or services.

1. Acceptance of Terms

By interacting with Sprocket Technology in any form, you agree that:

You have read and understood this User Agreement
You are at least 18 years old
You have the legal authority to enter agreements
You will comply with all policies and guidelines

You may not use our website for illegal or unauthorized purposes.

2. Changes to the User Agreement

We reserve the right to update or change these terms at any time.
When we make changes:

We will update the “Last Updated” date
Continued use means you accept the revised terms

It is your responsibility to review these terms periodically.

3. Our Services

Sprocket Technology provides a range of digital and technology services, including:

IT consulting and support
Website & software development
Mobile app development
Branding & graphic design
Digital marketing
Security systems (CCTV, tracking systems, access control)
Cloud services & hosting setup
Data & analytics tools
UI/UX design
Technology training & documentation

We may update or discontinue any service at any time.

4. User Responsibilities

You agree to:

Use our services legally and ethically
Provide accurate information when creating accounts or forms
Not misuse our website or systems
Not attempt to hack, disrupt, or overload our servers
Not violate copyrights or intellectual property
Not impersonate Sprocket Technology or another user
Follow all Ghanaian laws and international digital laws

Violations may result in:

Account suspension
Denial of service
Legal action

5. Prohibited Uses

You agree NOT to use our website for:

Fraud or scams
Unauthorized advertising
Spreading malware, viruses, ransomware, bots
Attempting to access secured areas without permission
Data scraping, crawling, or harvesting
Harmful automated systems
Harassment or abusive behavior

6. Intellectual Property Rights

All content on our website is the property of Sprocket Technology, including:

Text
Graphics
Logos
Icons
Software
Digital designs
Website content
Videos
Images
Training materials

You may not:

Copy
Reproduce
Sell
Distribute
Reverse-engineer
Republish

Any content without our written permission.

7. Account Registration

Certain services may require account creation.
You agree to:

Provide accurate information
Maintain confidentiality of your password
Notify us if your account is breached
Accept full responsibility for activity done under your account

Sprocket Technology has the right to:

Suspend or terminate accounts
Deny service
Enforce identity verification

8. Payments & Billing

By purchasing any service, you agree that:

All fees must be paid in advance unless otherwise stated
Deposits are non-refundable
Failure to pay may result in service interruption
Third-party fees (domains, hosting, APIs) are non-refundable
Currency conversions may apply for international payments

Full details are available in our Refund Policy.

9. Third-Party Services

Our website may include tools, links, or integrations with third-party providers such as:

Google Analytics
Facebook/Meta Pixel
Payment gateways
Hosting providers
API systems
Plugins

We do not control these external systems and are not responsible for their performance, errors, or policies.

Use them at your own risk.

10. Limitation of Liability

Sprocket Technology is not liable for:

Direct or indirect damages
Business interruption
Data loss
Loss of profits
Loss of opportunities
System failures
Malware attacks
Third-party service outages

You agree to use our platform at your own risk.

11. No Guarantee of Results

We do NOT guarantee:

Specific business outcomes
Website traffic
Sales improvements
Software performance
Marketing results
Cybersecurity immunity
App store approvals

Technology results vary widely and depend on client usage, industry conditions, and external factors.

12. Communication Consent

By contacting Sprocket Technology, you consent to receive:

Emails
SMS
WhatsApp messages
Business notifications
Marketing promotions

You may opt out anytime.

13. Privacy & Data Usage

Your data is processed according to our:

🔒 Privacy Policy
🍪 Cookie Policy

We do not sell your personal information.

14. Termination of Service

We may suspend or terminate access if you:

Violate this Agreement
Engage in fraudulent or harmful behavior
Misuse our platform or resources
Fail to make required payments

Upon termination:

You lose access to our systems
All data may be deleted
No refund will be issued for services already rendered

15. Governing Law

This User Agreement is governed by:

The laws of Ghana
International digital compliance guidelines

Any disputes will be resolved through arbitration or Ghanaian courts.

16. Dispute Resolution